HTIA: Unit 2 Practice Quiz

Enrique was really hoping to obtain a higher-level position at the local resort where he applied to work, due to his college degree. However, all they have available are entry level positions. What is one benefit that Enrique may enjoy by taking an entry-level position?

• He will make the same amount of money with less responsibility.

• He will not be regarded as a boss and therefore will be more well-liked by co-workers.

• He won’t have to put in as much effort and can be a bit lax in his daily duties.

• It could introduce him to important contacts who can assist him with his chosen career path.

Camilla is a hotel attendant whose primary job duty is to check guests in and provide them with a pleasant introduction to the hotel. Yesterday, Camilla checked in an extremely rude guest who was shouting obscenities at her and calling her names. However, Camilla managed to keep a smile on her face and remain professional. What personal characteristic BEST describes what Camilla displayed?

• personal values

• etiquette

• assertiveness

• time management

What common characteristic do most positions within the hospitality and tourism industry rest on?

• relief jobs

• internships

• personal values

• service-oriented

Marcus recently joined an organization that unites and informs people who work in the same field, allowing him to obtain countless online job-hunting resources and meet a variety of industry friends. What kind of organization did Marcus join?

• professional association

• recreational club

• training association

• social networking cult

Kris is beginning a step-by-step process that starts with identifying career options and ends with setting specific career goals. What is the first step in this process?

• set smart goals

• compare and choose career options

• identify career options

• take action

Flight attendants must be certified by:

• the CDC.

• the pilot.

• the IRS.

• the FAA.

Sloan, a hotel manager, always shows up to work on time dressed neatly in the required hotel attire. She is also known for keeping an even temper when dealing with difficult guests and greeting everyone with a smile. Based on this, what area of her recent evaluation did Sloan LIKELY score very high marks on?

• profitability

• professionalism

• creativity

• finance management

Cristo was recently hired as a concierge at a boutique hotel in Austin, Texas. He is currently undergoing “etiquette training” before being allowed to start in his new position. What are some things that Cristo will MOST LIKELY learn in his etiquette training?

• how to make and describe each and every item on the hotel’s room service menu

• how to manage and operate the computer system in a way that ensures that no data breaches ever occur

• the proper handling of money and the procedure for securing large sums of cash in the safe

• how to interact professionally with customers and practice good manners when greeting guests or dealing with complaints

Mallory is a housekeeper at a large hotel chain. Even though she often has more than 30 rooms to clean on any given shift, she always manages to clean all of them thoroughly by the end of her shift in an efficient manner. What skill does Mallory effectively demonstrate by doing this?

• intuitiveness

• personal values

• ethics

• time management

Tamar is a very busy assistant manager in a hotel. She finds that she is never able to complete her tasks on time and that she is often doing way too many things at once. What time management tip might help Tamar complete her tasks on time?

• seek help

• avoid multitasking

• minimize technology

• increase white noise