Topic 4: Non-verbal Communication in the Business Environment

Which of the following best describes the nature of non-verbal communication?

• a) It always uses written words

• b) It relies solely on spoken language

• c) It conveys meaning without using words, whether written or spoken

• d) It only involves facial expressions

How does culture influence non-verbal communication?

• a) It has no impact on non-verbal communication

• b) It determines the meanings and interpretations of non-verbal cues

• c) It only affects verbal communication

• d) It makes non-verbal communication unnecessary

In many Asian cultures, which gesture is commonly used to show respect?

• a) A loose handshake

• b) Bowing

• c) A thumbs-up sign

• d) A pat on the back

What does it typically indicate when someone's verbal message doesn't match their non-verbal cues?

• a) They are being completely honest

• b) They are highly skilled communicators

• c) There might be a deeper, unconscious truth

• d) They are speaking a foreign language

Which category of non-verbal communication involves movements of the hands, arms, or other parts of the body to express ideas?

• a) Facial expressions

• b) Posture

• c) Gestures

• d) Eye contact

How can eye contact enhance communication in a business setting?

• a) By showing disinterest in the conversation

• b) By demonstrating attention and engagement

• c) By avoiding the other person's gaze

• d) By closing one's eyes while listening

In the context of non-verbal communication, what does "space" refer to?

• a) The size of the room where communication takes place

• b) The distance maintained between individuals during interaction

• c) The amount of time spent communicating

• d) The space occupied by gestures

Which of the following is an example of how touch can be used as a form of non-verbal communication in a business setting?

• a) Sending an email

• b) Giving a presentation

• c) A firm handshake

• d) Writing a report

For babies and young children, which form of non-verbal communication is particularly vital?

• a) Complex hand gestures

• b) Formal body postures

• c) Crying, facial expressions, and body movements

• d) Professional handshakes

In a workplace setting, which of the following non-verbal cues might indicate engagement and interest?

• a) Avoiding eye contact

• b) Crossing arms tightly

• c) Slouching in the chair

• d) Nodding while listening