What does CRM stand for?

• Consumer Relationship Management

• Customer Relationship Management

• Client Relationship Management

What is the significance of CRM in real estate?

Answer explanation

CRM serves as a tool that can effectively organise and oversee aspects of property management and sales.

What is superannuation?

• Super is a separate account, paid into by the employer, to use on sick days

• Superannuation is an account, paid into by your employer, which can be accessed during retirement

• Super is an optional retirement savings scheme

• Super Annuation is a Marvel super hero

List the three (3) types of work.
Hint: what type of contract the employee has...

Answer explanation

1. Full-time
   Part-time
   Casual

What does CRM help keep track of?

• Staff and customers

• Sales and customer

• Staff and Sales

• Just sales.

What does CRM help keep track of? Write full sentences to explain your answer.

Answer explanation

CRM platforms help keep track of sales made by the business, and customers who have interacted with the business. This allows employees to manage an ongoing relationship in the long term.

What is the difference between Key Account Management and Selling?
Use full sentences in your explanation

Answer explanation

Selling focuses on short-term revenue goals.

Key Account Management (KAM) focuses on the relationship for long-term benefits.

Why should businesses invest in skilled account management personnel?

• Keep customers happy

• Increase revenue

• To support current staff workloads

• Make sales and build an audience

What is overtime? Your response should:
1. Give a definition of overtime
2. Provide an example of overtime

Answer explanation

Overtime is the higher pay rate attributed to hours worked over a scheduled roster for part/full-timers, or hours worked over 38 hours for casual employees.

Which is NOT the responsibility of an employer?

• Hire and dismiss staff

• Provide a safe environemnt

• Be fair to all employees

• Ensure the staff kitchen always has donuts