ICPM 1 - Chapter 6

The sharing of information by means of facial expressions and body

language is known as which of the following?

• Vociferation

• Verbal communication

• Nonverbal communication

• Biased communication

• Perceptual communication

Which of the following must managers do as senders of messages?

• They must filter the information before sending.

• They must encode messaged in symbols that only they understand to

  maintain confidentiality.

• They must select a medium which they are comfortable using irrespective of its appropriateness for the message.

• They must select a medium that the receiver does not monitor.

• They must ensure that a feedback mechanism is built into messages.

In which of the following communication networks do members

communicate with one another in a predetermined sequence?

• Chain Network

• Wheel Network

• All-channel Network

• Circle Network

• Grapevine Network

Jeremy and his colleagues use a software application that enables them to share and sync data, coordinate activities, and exchange ideas. The software application that enables Jeremy’s team to share information with each other is called which of the following?

• Internet

• Groupware

• E-mail

• Task Editor

• Spreadsheet

The encoding of message into written words is best known as __________.

• Verbal communication

• Nonverbal communication

• Perceptual communication

• Facial communication

• Postural communication

Which of the following is an example of nonverbal communication?

• A manager e-mailing his subordinates about an upcoming office party.

• A manager publicly praising one of his subordinates during a regular

  team meeting.

• A manager handing out a notice of termination to an underperforming

  employee.

• A manager frowning with disapproval at the sight of an employee

  who is dressed inappropriately.

• A manager announcing a reward for successful employee referrals in a

  notice posted in the office lounge.

To ensure that information is readily available for a team, Chris used

__________ to create an electronic meeting site for communication where the team members can post, share, and save data and also have team-based online conferences.

• A circle network

• A communication network

• An electronic trail

• Collaboration software

• A chain network

Which of the following correctly defines the amount of information a

communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding?

• Nominal information

• Information richness

• Information inadequacy

• Information overload

• Information distortion

Which of the following can be defined as the potential for important

information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention?

• Noise

• Information richness

• Information overload

• Information distortion

• Information circle

Which of the following is a face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns?

• Management by exception

• Management by objectives

• Micromanagement

• Macromanagement

• Management by wandering around