Client Relationship Quiz, Training 7

What was the key lesson from Day 1 of the training?

• Differentiating between saving and investing

• Crafting a winning sales pitch

• Understanding customer needs

• Building trust and credibility

What is the importance of post-sale follow-up according to the text?

• It's a courteous gesture

• It's a strategic move impacting client satisfaction

• It's unnecessary for business growth

• It's only for acquiring new customers

How can personalized follow-up impact client relationships?

• It has no effect on client loyalty

• It can lead to financial losses

• It can result in client dissatisfaction

• It can help retain clients and achieve better outcomes

What is the significance of long-term client relationships?

• It doesn't contribute to sustainable growth

• It doesn't reduce the need for new customer acquisition

• It contributes to a loyal customer base

• It doesn't set you apart from competitors

What is a technique for maintaining client engagement according to the text?

• Avoiding communication with clients

• Sending generic updates

• Creating newsletters with no value

• Scheduling check-ins and sending personalized updates

What does handling issues promptly reinforce according to the text?

• Lack of professionalism

• Trust

• Client dissatisfaction

• Client disengagement

What can referrals account for in terms of new business?

• 5%

• 95%

• 65%

• 25%

What does the NPS score improvement indicate?

• Decreased customer loyalty

• Lower willingness to recommend

• No impact on customer satisfaction

• Higher customer loyalty

What is the financial impact of increasing customer retention by 5%?

• No impact on profits

• 25% decrease in profits

• 25% to 95% boost in profits

• 50% increase in costs

What is the key to satisfying customer needs according to Day 4?

• Avoiding customer interaction

• Ignoring customer goals

• Active listening and tailored solutions

• Creating generic solutions