
Molina Preprocess Quiz
Authored by Jb Escanan
Other
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
A federal law that required the creation of National standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge
Health Insurance Portability and Accountability Act of 1999
Health Insurance Portability and Accountability Act of 1996
Health Insurance Portability and Accountability Act of 1995
Health Insurance Portability and Accountability Act of 1990
2.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
_______ is the natural human response that can heal relationships and improve communication
Rapport
Empathy
Reassurance
Acknowledgement
3.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
______ is a bond that felt. It is being in tune with the other person or being in harmony
Acknowledgement
Reassurance
Rapport
Empathy
4.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
While words, body language etc, account for 50% of communication among humans, tone accounts for another 50%
True
False
5.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
____________ is responding using important words and phrases to reflect understanding and empathy
Reassurance
Acknowledgement
Building Rapport
Parrot Phrasing
6.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
_______ helps remove the member's doubt and fears. It will help build their confidence in your ability and willingness to help them. It builds trust
Empathy
Acknowledgement
Reassurance
Rapport
7.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
A joint federal and state program that helps cover medical costs for some people with limited income and resources.
Molina
Medicaid
Medicare
State Office
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