Ch. 1.1 Communication in Business Quiz

What is the term for the person who receives the message in the communication process?

• Sender

• Receiver

• Peer

• Channel

What is the role of 'translation' in the communication process?

• To send the message

• To interpret the message

• To provide feedback

• To initiate the message

Which step begins the communication process?

• Feedback

• Translation

• Sender

• Receiver

Which of the following is NOT a part of the communication process?

• Sender

• Message

• Feedback

• Observer

Which of the following is a key role of the sender?

• To decode the message

• To provide feedback

• To have a message to communicate

• To translate the message

What is the main purpose of encoding in communication?

• To decode the message

• To send the message

• To convert ideas into symbols

• To provide feedback

Which term describes the act of sending a message through a medium?

• Decoding

• Encoding

• Channeling

• Feedback

Why should you use effective communication

• To create misunderstandings
• To complicate matters
• To convey information clearly, build relationships, resolve conflicts, and achieve goals.
• To confuse others

Which of the following is a form of nonverbal communication?

• Speaking loudly

• Smiling

• Writing an email

• Listening to music

Why is body language important?

• It can help express feelings without words

• It is the only way to communicate

• It makes you look taller

• It is not important