Stellantis Service Process

Stellantis Service Process

Professional Development

20 Qs

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Stellantis Service Process

Stellantis Service Process

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

Aetos Mati

Used 2+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Having a reliable appointment system is the essential first step to ensuring customer satisfaction and building dealership loyalty.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following are essential elements of appointment booking?

Scheduling service appointments based on workshop capacity

Creating a positive first impression during phone interaction.

Ensuring customer convenience and satisfaction.

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the minimum traction battery charge level before the vehicle is returned to the customer?

30 Km (Mainstream brands) & 80% (Premium Brand)

60 Km (Mainstream brands) & 30% (Premium Brand)

70 Km (Mainstream brands) & 50% (Premium Brand)

50 Km (Mainstream brands) & 70% (Premium Brand)

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Making customers wait or search for you is the quickest and easiest way to improve customer satisfaction.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To ensure readiness for customer arrivals, service advisors should:

Review customer appointments at least 24 hours in advance.

Verify the availability of spare parts

Check for any workshop returns.

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the Consultation Process, Service Advisors must ask open- and close-ended questions and listen carefully to customers during:

Step 1: Check & update Customer information and contact preferences.

Step 3: Identify vehicle needs using VIP/Linkentry/Service box.

Step 2: Asking for customer primary concern.

Step 4: Highlight solutions & educate customers.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the Walkaround process, Service Advisors must record the mileage during:

Step 1: Interior
(Driver Seat)

Step 4: Exterior (Passenger Side)

Step 2: Exterior
(Driver Side)

Step 5: Exterior
(Rear)

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