Understanding Network Troubleshooting Steps

What is the primary goal of troubleshooting in IT?

• To replace faulty hardware

• To identify and resolve the root cause of a problem

• To upgrade software

• To improve network speed

Which of the following is the first step in the troubleshooting process?

• Establish a theory of probable cause

• Test the theory

• Identify the problem

• Implement a solution

What does the step "Establish a theory of probable cause" involve?

• Gathering information about the issue

• Testing possible solutions

• Hypothesizing potential reasons for the problem

• Verifying the solution

Why is it important to gather information about the issue during troubleshooting?

• To immediately fix the problem

• To understand the symptoms and context of the problem

• To replace the faulty component

• To upgrade the system

In the context of troubleshooting, what does "testing the theory" mean?

• Implementing a permanent solution

• Replacing hardware components

• Checking if the hypothesized cause is correct

• Documenting the problem

What should be done if the initial theory of probable cause is not confirmed?

• Implement the solution anyway

• Establish a new theory and test it

• Ignore the problem

• Document the failure

Which of the following is NOT a typical step in the troubleshooting process?

• Identify the problem

• Establish a theory of probable cause

• Ignore the problem

• Test the theory

What is the final step in the troubleshooting process?

• Identify the problem

• Implement a solution

• Verify the solution

• Document the solution

Why is it important to document the solution in troubleshooting?

• To ensure the problem is ignored in the future

• To provide a reference for similar issues in the future

• To increase the complexity of the process

• To confuse other technicians

What is the purpose of verifying the solution in troubleshooting?

• To ensure the problem has been resolved

• To create new problems

• To replace all components

• To upgrade the system