Online Retailing Quiz

How does online retailing affect store hours?

• Stores close earlier

• Stores open later

• Open 24/7

• Open only on weekends

What is a benefit of the internet for small businesses in terms of market access?

• Difficult to set up online shops

• Easy to access the market

• Limited to local sales

• High entry barriers

How does the internet help in personalizing customer experiences?

• Reduces customer data

• Limits customer interaction

• Gathers information about customers and their buying habits

• Increases generic marketing

What is a key advantage of online retailing in terms of customer reach?

• Limited to local customers

• Can expand beyond local customers

• Restricted to physical store visitors

• Only available to existing customers

How does online retailing affect sales timing?

• Sales are restricted to business hours

• Sales can occur at any time

• Sales are limited to weekends

• Sales are only during holidays

What is one way online retailing can help small businesses compete?

• By increasing physical store presence

• By leveling the playing field

• By reducing online visibility

• By limiting product offerings

What is a potential disadvantage of designing and creating an effective website for online retailing?

• It is always cheap and easy to maintain.

• It can be expensive and require advanced features.

• It guarantees immediate customer trust.

• It eliminates the need for security measures.

Why might warehousing costs still be a concern for online retailers?

• Online retailers do not need warehouses.

• Warehouses are only needed for physical stores.

• Online retailers need efficient storage and staff for order fulfillment.

• Warehousing costs are negligible for online businesses.

What is a security concern for online retailers?

• There is no need to protect customer data.

• Online retailers are immune to theft.

• Protecting stock and customer information from theft.

• Security is only a concern for physical stores.

Why is establishing customer trust challenging for online retailers?

• Online service is always more reliable than physical stores.

• Face-to-face communication is not possible.

• Customers automatically trust online retailers.

• Online retailers do not need to build trust.