Implementing a Performance Management System

What is a primary goal of the Communication Plan in a Performance Management System?

• To focus solely on financial performance

• To explain how performance management fits into the company’s strategy

• To train employees on technical skills

• To evaluate employee engagement levels

Which cognitive bias refers to the tendency to remember only information that aligns with one's existing beliefs?

• Selective retention

• Selective exposure

• Selective perception

• Attribution bias

In the Appeals Process, employees can appeal regarding:

• The company’s financial status

• Judgmental and administrative issues

• The organization's strategic goals

• The design of the performance management form

What is the main purpose of Rater Error Training (RET)?

• To improve employee engagement

• To help raters avoid making rating errors

• To create appraisal forms

• To enhance team communication

Which of the following is an intentional rating error?

• Leniency

• Halo effect

• Contrast error

• Recency effect

What is the goal of Frame of Reference Training (FOR)?

• To increase system automation

• To help raters provide more consistent and accurate ratings

• To train employees on using technology in performance evaluations

• To improve employee retention

Which type of rating error occurs when raters evaluate employees based on how similar they are to themselves?

• Halo effect

• Recency effect

• Similar-to-me error

• Leniency error

Which of the following is NOT an approach used in rater training programs?

• Rater Error Training (RET)

• Frame of Reference Training (FOR)

• Self-Leadership Training (SL)

• Appeals Process Training (APT)

What is the main objective of Behavioral Observation Training (BO)?

• To increase employee motivation

• To minimize unintentional rating errors

• To improve the quality of the appraisal form

• To develop new strategic goals

Which of the following is a method used to reduce the effects of cognitive biases in communication?

• Avoid providing facts and consequences

• Involve employees in system design

• Focus only on negative feedback

• Use only one channel of communication