hotel terminology

A guaranteed reservation but the guest did not arrive at the venue

A dishonest guest who has departed without paying their account

When a hotel takes more reservations than they have rooms available

A guest who is not occupying the rooms for a particular night but still paying for the room and left belongings there

The guest has arrived before the check-in time

A hotel room that is next to each other

A patron who arrives at the hotel without a reservation

This is the standard rate charged for a particular room type with no discounts

The guest has been granted a departure time later than the usual check-out time

American Plan includes

• 
  accommodation and breakfast

• accommodation, breakfast, lunch and dinner

• accommodation, breakfast and lunch

• 
  accommodation, all meals and drinks