Chapter 8

Which of the following management functions entails the process of arranging people and resources to work toward a common goal?

• Controlling

• Leading

• Planning

• Organizing

An organization structure consists of all the following EXCEPT _____________.

• Tasks

• Reporting Relationships

• Mission

• Communication Linkages

A(n) ________ describes the arrangement of work positions within a team or an organization.

• Informal Structure

• PERT Chart

• Organization Chart

• Business Strategy

Organization charts provide all of the following EXCEPT __________.

• A clear division of work

• Diagrams of reporting relationships among employees

• Job titles of employees

• Unofficial relationships among employees

Your roommate wants to learn about organization charts. You can tell your roommate that an organization chart can tell you all of the following about an organization EXCEPT its ________.

• Division of Work

• Formal Structure

• Reporting Relationships

• Control Mechanisms

The network of unofficial relationships among an organization's members is called the ________ structure.

• Informal

• Planned

• Formal

• Industrial

At Ink Pens Manufacturing (IPM), there are departments for marketing, engineering, and manufacturing. Which of the following structures does IPM exemplify?

• A matrix structure

• A cross-functional structure

• An informal structure

• A functional structure

Big Money Bank has several branches that are headed by branch managers. The loan manager, investments manager, operations manager, and trust manager in each branch report directly to the branch manager. This scenario is an example of a ________ structure.

• Hybrid

• Matrix

• Network

• Functional

Community Bank Inc. currently operates with a functional structure. A lack of communication across functional departments has affected the performance of the employees. This scenario illustrates the concept of ________.

• Matrix Structure

• Top-Down Structure

• Functional Chimneys / Silos

• Cross-Functional Team

Which of the following structures groups together people working on the same product, in the same geographical region, or with similar customers?

• A matrix structure

• A network structure

• A network structure

• An informal structure