Chapter 4

Identifying and taking action to resolve problems is called ________.

• Problem Solving

• Information Competency

• Information Management

• Inquiring

Which of the following terms refers to the ability to gather and use information to solve problems?

• Problem Solving

• Information Competency

• Information Disbursement

• Inquiring

Karen, a human resource manager, studies the turnover patterns in her company. She examines the various factors that contribute to the employee turnover and develops effective engagement programs to improve employee loyalty. This scenario illustrates ________ competency.

• Knowledge

• Analytical

• Technological

• Financial

A performance ________ is a situation where something is wrong or likely to be wrong.

• Opportunity

• Weakness

• Threat

• Mistake

Information competency involves all of the following skills EXCEPT ________.

• Locating appropriate information

• Retrieving credible and valuable information

• Organizing information

• Finding patterns in the information to make decisions

Sawaar is a proactive information gatherer and a forward-thinking manager. He is an example of a problem ________.

• Seeker

• Avoider

• Creator

• Solver

Managers who ignore information that would otherwise signal the presence of a performance threat or opportunity, and who prefer not to make decisions are called problem ________.

• Seeker

• Avoider

• Creator

• Evaders

A situation that offers the possibility of a better future if the right steps are taken is called a ________.

• Performance Threat

• Potential Problem

• Performance Opportunity

• Future Problem

Avena approaches a problem in a flexible and spontaneous fashion. She is employing ________ thinking.

• Programmed

• Sensational

• Systemic

• Intuitive

If you are a systematic thinker, you will ________.

• Try to stay very flexible in your thining

• Generally be spontaneous

• Be analytical in your approach

• Be creative in your methods