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Which OTC channel have T+5 settlement time?

• Cebuana
• 7Eleven
• ECPay
• LBC

Merchant can activate OTC channels below via merchant dashboard

• ECPay
• LBC
• Cebuana
• 7Eleven

Below are OTC channel integrated via Dragonpay, except

• MLhuillier
• Palawan
• LBC
• Cebuana

Partner Cebuana raise transaction checking Offline payment to us, upon checkin transaction has been completed by manual payment; what is the correct RC?

• Payment received with no callback
• Payment confirmation
• Partner issue
• Pending within SLA

If merchant raise offline transaction cebuana, transaction not found in AD, details given are all correct and transaction found in settlement report; what is the correct next steps?

• Escalate to partner
• Reconfirm merchant on the next steps
• Escalate to L2
• Create manual payment via Retool

Merchant raise offline payment Cebuana, upon checking payment code not found in AD, what is the options we can offer?

• Create manual payment with correct code
• Top-up
• Cancellation transaction
• Create manual payment with incorrect payment details

Partner requesting cancellation of transaction, before execute the reversal/cancellation of transaction we need to do action below

• raise to merchant to get reversal consent
• Make sure transaction reflected in AD
• execute reversal via retool

Merchant raise offline payment Cebuana, upon checking the amount is mismatch, what is the correct next step?

• Checking settlement report
• Create manual payment
• Confirming to merchant on the solution preferred
• Escalate to L2

Merchant raise offline payment cebuana with wrong payment details, they choose to cancel the transaction, what is the correct next step?

• Escalate to L2 for reversal via retool
• Escalate to partner for offset payment
• Escalate to Finops to refund payment to partner

ECPay informing status of 7eleven transaction got timeout, what is the correct next step?

• Confirm to merchant if they wish to process the payment
• Escalate to L2
• Create manual payment
• Process with top up