Front Office Operations

Name the form used to fill for foreign guest during Registration.

• Form E

• Form F

• Form C

• Guest Foilio

What information is usually required on Form F?

• Guest's nationality

• Guest's travel itinerary

• Guest's contact details

• Guest's emergency contact

Room tariff that includes Room rate and all three meals of the day is called as

• MAP

• CP

• AP

• EP

Forts and Palaces converted into hotels are called as

• Downtown hotels

• Motels

• Resorts

• Heritage Hotels

Name the network that offers multiple services to clients at multiple locations across the world. The services include everything from booking a hotel, a taxi, getting a travel ticket for different modes of travel under the same umbrella.

• GDS

• Central Reservation System

• OTA

• PMS

The credit limit that the hotel offers to its guests

is called as

• House Limit

• Ground Limit

• Debit Limit

• Folio Limit

A folio that contains the financial transactions between the hotel and its non- residential guest is called as

• Guest Folio

• Master Folio

• City Folio

• Employee Folio

The report that says the total number of resident guests present in the hotel is called as

• House Count

• High Balance Report

• Reservation report

• Night Audit report

What is Rev-Par Formula?

• ADR x Occupancy Percentage

• Total Average revenue generated x 100

• Average room rate x 100

• Number of Rooms sold x 100

Locating guests in a specified area of the hotel.

• Guest Calling

• Guest paging

• Guest mailing

• None of the above