Service Product Quiz

What are the three components of a service product?

• Core product, supplementary services, delivery process

• Core product, financial services, transportation

• Supplementary services, customer feedback, billing

• Delivery process, advertising, marketing

What is the core product?

• The physical space of a store

• The central component that delivers the main benefits

• The promotional strategy

• A delivery method

What is the purpose of supplementary services?

• To reduce product cost

• To enhance the value and differentiate the core product

• To simplify the delivery process

• To add more financial cost to the service

Which of the following is an example of a facilitating service?

• Billing

• Transportation

• Consultation

• Safekeeping

What does the delivery process in services involve?

• Marketing and customer feedback

• How the service is delivered and the role of the customer

• The design and pricing of products

• Consultation and information services

Which element is part of the 'Flower of Service'?

• Delivery speed

• Consultation

• Customer complaints

• Promotional discounts

What role does 'information' play in the service process?

• To increase product price

• To help customers understand and use the service

• To improve service speed

• To reduce service complexity

Which service element includes billing and payment?

• Consultation

• Safekeeping

• Facilitating services

• Enhancing services

What is considered a high-contact service?

• Online banking

• Self-checkout grocery

• A hotel stay with personal service

• Automated ticketing system

Which service category involves physical processing of people?

• Mental stimulus processing

• Possession processing

• Information processing

• People processing