Patient Rights and Medical Negligence

Who can file a complaint?

• A consumer or any recognized consumer association

• Only the central government

• Only the state government

• Any individual without any association

Who is a consumer?

• A person who hires or avails of any services for a consideration

• Only patients who have paid for services

• Any individual who has suffered loss

• Only members of a consumer association

What is a complaint?

• An allegation in writing made by a consumer

• A verbal statement made by a consumer

• A request for information

• A suggestion for improvement

What is deficiency of service?

• Any fault or inadequacy in the quality of service

• A minor error in service delivery

• A complaint made by a consumer

• A service that is not provided

Where is a complaint filed?

• In the District Forum, State Commission, or National Commission

• Only in the District Forum

• In any local court

• In the Supreme Court only

What is the cost involved in filing a complaint?

• There is a minimal fee

• It is free of charge

• There is a high fee

• It varies by state

Is there any provision for appeal?

• Yes, appeals can be filed within 30 days

• No, there is no provision for appeal

• Yes, but only in the District Forum

• Yes, but only in the National Commission

What are the powers of the consumer redressal forums?

• Summoning witnesses and examining them under oath

• Only to provide legal advice

• To mediate between parties

• To enforce criminal penalties

How does adjudication of liability take place?

• Through a written complaint and notice to the opposite party

• By direct court hearings

• Through mediation only

• By public opinion

When does a duty arise?

• When a doctor owes a duty of care to a patient

• Only when a contract is signed

• When a patient pays for services

• When a complaint is filed