Chap 3 & 4

What is the best way for an employee to inform an employer that he or she is resigning?

• Walk into the employer’s office to say goodbye

• Write a letter of resignation listing the reasons for leaving

• Leave a message with a two-day notice

• Write a thank-you note for the experience

The variety of people and their backgrounds, experiences, opinions, and abilities is known as:

• Diversity

• Principles

• Prejudices

• Modeling

Generalizations that individuals make about particular groups that assume all members of that group are the same are called:

• Diversity

• Principles

• Prejudices

• Stereotypes

The helpful information that a person receives about his or her actions or performance is known as:

• Feedback

• Empathy

• Motivation

• Professionalism

Why is teamwork valuable?

• Team members can learn from each other

• Communication is not needed

• Team members can let others do the work for them

• Decisions take longer

All employees of the restaurant and foodservice industry must bring what type of attitude to their work?

• Casual

• Biased

• Positive

• Defensive

How much notice should a resignation letter include?

• 1 week

• 2 weeks

• 3 weeks

• 4 weeks

A general attitude toward a person, group, or organization on the basis of judgments unrelated to abilities is called:

• Stereotypes

• Bias

• Diversity

• Prejudice

Which of the following is a component of  

       effective listening? 

• Being sort of engaged with someone 

• Listening to someone’s exact words 

• Repeating what was heard 

• Trying to remember the key ideas 

The act of identifying with the feelings, thoughts, or attitudes of another person is practicing