WRS Quiz: Skills 6-12 2024

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

• Join in with the use of the inappropriate language to fit in.

• Threaten to quit if he does not stop speaking in such an inappropriate way.

• Remain calm and report the problem up the chain of command.

• Directly confront the manager again about the situation.

An angry coworker complains about the way you do your job. Your BEST response is to

• Remain calm and focused on a solution.

• Walk away to avoid conflict.

• Call security for help.

• Be more assertive than he/she is.

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

• Competition

• Denial

• Avoidance

• Negotiation

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

• Focus on one part of the question and answer that, then move on.

• Smile and answer the question as soon as possible.

• Restate the key question and ask if your understanding is correct.

• Ask for the person’s email address so you can send him/her your answer.

What part of your speech sets the tone, gains trust, and gets the audience's attention?

• Introduction

• Non-verbal body language

• Conclusion

• Supporting evidence

Why is having cultural diversity on a company’s staff a good idea?

• The work environment will be more ethical.

• It meets the federal regulations.

• There is a broader range of talents, skills, and creativity.

• It creates work ethic.

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

• That a coworker will step in on her behalf and serve the customer.

• To be fired, reassigned, or demoted.

• That no harm is done to the customer.

• A promotion for demonstrating integrity.

Which of the following BEST describes contributing to the success of any team?

• Isolating your work to be more productive

• Volunteering to be the leader

• Working collaboratively with others

• Asking others for assistance

Which of the following is most closely related to the 'culture' of an organization?

• Competitive edge

• Workplace procedures

• Company values

• Economic advantage

If you are interested in a promotion, which of the following is essential?

• Acquire and prove new industry knowledge.

• Develop a friendship with your supervisor.

• Take coworkers to lunch.

• Hire a life coach.