Quiz on Sequence of Service in Restaurants

What is the first step in the sequence of service when a guest arrives?

• Presenting menu

• Serving food

• Greeting & escorting

• Unfold napkin

During which step is the napkin unfolded and placed on the guest's lap?

• Serving beverage

• Unfold napkin

• Seating the guest

• Offering dessert

What should a waiter do when presenting the menu?

• Throw it on the table

• Place it on the floor

• Hand it over from the left

• Hand it over from the right

What is the purpose of serving amuse-bouche?

• To add flavor to the main dish

• To fill the guest's stomach

• To enhance the dining experience

• To replace the main course

When should the waiter check the food quality?

• Before serving food

• While taking orders

• During dessert

• After serving food

What should be done if a guest's drink is less than a quarter full?

• Take the drink away

• Charge for another drink

• Ignore it

• Offer a refill

How should the bill be presented to the guest?

• In a plastic bag

• In a folder with a ballpoint

• In a plain envelope

• On a napkin

What should a waiter do after clearing the table?

• Leave immediately

• Go to the kitchen

• Start cleaning the floor

• Engage in conversation with the guest

What is the last step in the sequence of service?

• Presenting the bill

• Farewell & thank the guest

• Offering beverages

• Serving dessert

What should a waiter do if a guest has a complaint?

• Ask the chef to handle it

• Minimize guest satisfaction

• Ignore it

• Maximize guest satisfaction