Culinary 1 chapter 1,2,3,4,&5

What is the combination of knowledge, skills, attitudes, and behaviors a person shows while interacting with others called?

• professionalism

• personal treatment

• work/task support

• cross-cultural interaction

Which type of chef would typically be responsible for baking production?

• executive

• sous

• banquet

• pastry

After a job interview, an applicant should

• email salary requirements

• send a thank you note

• call back every day

• visit daily

The first step in resolving a customer complaint is to

• listen to the guest explain the issue

• tell the guest,'that is not my job''

• interject with humor

• find the person responsible for problem

Which service styles is the simplest in the restaurant industry

• English

• American

• French

• Russian

Which is an example of an open-ended question?

• Can you work weekends?

• Do you have cash handling experience?

• What are your interests?

• Do you have transportation to work?

The primary purpose of the introduction of a written message is to

• present contents

• summarize key points

• call the reader to action

• give a reason for the message

An example of a personal responsibility in an operation would be

• showing prior knowledge

• making excuses for poor behavior

• communicating frequently and clearly

• blaming others

When a managers attempting to identify with feelings, thoughts or attitudes of an employee, they are showing

• graditude

• empathy

• aggression

• leadership

Which job search tool is a collection of samples that highlight interests, talents, contributions and studies?

• portfolio

• resume

• cover letter

• application