Automotive Repair Dealer Documentation and Authorization Quiz

What is required in an estimate for automotive repairs?

• A description of the specific job and estimated price for parts and labor

• The final price for parts and labor

• A list of all repairs performed

• The customer's signature

When is an estimate not required for automotive repair?

• When the repair is urgent

• For preventative maintenance services authorized by the customer

• For repairs under $100

• When the customer is a regular client

What must be included in an invoice?

• The customer's home address

• An itemized list of all services and repairs performed

• Only the parts used

• The estimated price for parts and labor

What is the purpose of the 'Write It Right' resource?

• To provide automotive repair dealers with repair tools

• To help automotive repair dealers meet documentation and authorization requirements

• To offer discounts on automotive parts

• To train new automotive repair technicians

What is required for a teardown estimate?

• Only the cost of parts

• The cost of reassembling the vehicle or component

• The customer's signature

• A list of all previous repairs

How can authorization for repairs be obtained?

• Only through a written signature

• Through written, oral, or electronic communication

• Only through a phone call

• Only through an email

What must be documented if a customer declines repair after a teardown?

• The customer's reason for declining

• The customer's contact information

• The cost of the teardown

• The fact that the customer declined repair or reassembly

What is prohibited in an invoice?

• Listing the automotive repair dealer's registration number

• Charging for shop supplies as a separate item

• Including the customer's authorization details

• Itemizing parts and labor

What is required in a Smog Check estimate?

• A list of all previous Smog Checks

• The vehicle's color

• A notice that the customer may choose another station for repairs

• The customer's driving history

What must be included in a windshield installation estimate?

• The vehicle's mileage

• Whether the windshield is OEM or non-OEM

• The vehicle's registration number

• The customer's insurance details