WRS Study Guide #3

Bobbi Sue gross amount on her paycheck for the week was $187.20. The current tax rate is at 33% which was withheld from her check. What is Bobbi Sue’s net pay?

• $123.56

• $125.42

• $61.78

• $187.20

In order to protect against voltage peaks, what does a desktop computer need to be connected to?

• Power backup

• External hard drive

• Wall outlet

• Surge protector

Which of the following is the BEST use of spreadsheet software?

• Manage financial data

• Design a web site

• Manage long documents like instruction manuals

• Publish files to a web site

Which of the following best describes communication?

• An exchange of thoughts, opinions or information between people

• Several people talking to each other

• Two or more people talking about something important

• One person giving directions for finishing a job to another person

Being a responsible citizen means you should

Which of the following is the BEST description of SPAM?

• An unsecured URL address

• A secure protocol application for websites

• An application for smart phones

• An unsolicited email message or advertisement

When handling customer complaints, the first thing to do is ____.

• State the company’s policy

• Refer them to another department

• Actively listen to the customer’s concern

• Tell them you cannot help and get the manager

Marla and Hassan were assigned to complete the window display for their store but could not recall the exact color combination and theme. What should Marla and Hassan do?

• Ask for clarification from their supervisor

• Continue with the details they recall

• Complete the display based on their preferences

• Move on to another project

One of the results of being overly tired on the job is that ____.

• Production will increase

• Accidents will increase

• Health insurance premiums will decrease

• Unemployment insurance rates will decrease

A group of occupations that require similar skills is called a __________.

• Career roster.

• Career cluster.

• Job description.

• Career ladder.