IHLS - Chapter 2 Revision

Hotels are held to extraordinarily high standards regarding safety and security. Therefore, it is essential for hotels to implement measures to maintain safety and security on their premises. Which of the following measures can hotels consider? Select all that apply.

• Commit to ongoing trainings

• Control afterhours access

• All guests to be briefed about hotels' safety measures

• Maintain emergency response

• Ensure qualified first aiders amongst staff members

Hotel guests are considered as "invitees" under which law?

• Common Law

• Criminal Law

• Premises Liability Law

• Tort Law

What are some duties that the hotel owes its guests? Select all that apply.

• Maintain locks on hotel rooms

• Maintain good selection of in-room entertainment

• Ensure all dangerous conditions are either repaired of warned

• Ensure all dangerous items are banned from entering hotels by implementing bag checks

FOM Jonson will guide the newly joined FO Supervisor on the duties and responsibilities of the Front Office department related to the hotel's security. Which of the following best describes the department's responsibilities in ensuring the hotel's security? Select all that apply.

• Entry door viewers are installed for guest rooms

• Self-closing entry doors are installed for guest rooms

• Hotel guests' guests are to be properly registered with the acknowledgment of guests

• In-room safes are provided

• Key cards are only issued to registered guest(s).

A riot has broken out in Tower 3 of Hotel Magnifique. Security Officer Karl, as the first responder, needs to urgently relay the information to his team. Which communication device should he use to quickly notify them?

• Mobile Phone

• Walkie-talkie

• Public Address System

• Emergency Intercom

Hotel V is renowned for its stunning architecture, featuring long, leading corridors that guide guests to its exquisite suites. With safety and security as priorities, which of the following basic security equipment should be installed on all room floors? Select all that apply.

• House phone

• Emergency button

• Convex mirror

• Closed-circuit television

Security Officer Lance is preparing the incident report for the riot at Hotel Magnifique's Tower 3. Identify the information that does not need to be included the incident report.

• Date and time of the incident

• Name of the person who wrote the report

• A narrative of the incident

• Date and time when the incident report was completed

What is the first step that must be taken in an event of an accident?

• Make plans to execute refresher trainings for staff to prevent similar incident from happening

• Immediately take follow up action

• Establish the nature of the incident

• Take preventive action to mitigate risks to guest