Chapter 11

When Hatim and Nicholas have a problem about something they use the same old behaviors every time to deal with it. What type of conflict style do they have?

• Compromising

• Constructive

• Complementary

• Symmetrical

Which statement best describes work teams that have a lot of functional conflict?

• They cause people to suffer undue stress

• They make better financial decisions

• They tend to use parallel conflict styles

• They are common in high- context cultures

What can be said about the relationship between assertiveness and culture?

• People tend to be more assertive in low- context cultures

• People tend to be more nonassertive in low- context cultures

• There is no relationship between assertiveness and the high or low- context cultures

• Assertiveness is common in collectivistic cultures

What can be said about the act of describing your problems and needs?

• It is part and parcel of an assertive communication style

• It is considered a positive conflict skill

• It is a conflict ritual

• It is common in a parallel conflict style

How can you determine which conflict style is best for a situation?

• Ask the person what works best for him or her

• Put your goals aside and let the relationship unfold

• Consider the particular situation

• Use the style that has worked best for you in the past

What are you doing when you consider the relationship, your goals, and the other person?

• Determining which conflict style to use

• Engaging in a win-win conflict style

• Becoming more sensitive to the gender dimension of conflict

• Looking at the elements in the complementary relational conflict style

What conflict style commonly includes both direct aggression and passive aggression?

• Compromise

• Avoiding

• Accommodating

• Competing

What is NOT a characteristic of conflict?

• Dependence

• Perceived scarce resources

• Expressed struggle

• Perceived incompatible goals

What are stonewalling and contempt examples of?

• A relational conflict style

• Destructive conflict patterns

• Direct aggression

• Gender differences in dealing with conflict

What are character attacks, appearance attacks, and competence attacks examples of?

• Lose-lose conflict style

• Passive aggression

• Direct aggression

• A symmetrical conflict style