Chapter 3 - Quiz 1 - Terms Review - Hotel Management

What does ADR stand for in the hotel industry?

• Average Daily Rate

• Annual Discount Rate

• Adjusted Daily Revenue

• Average Discount Rate

What is the function of a Central Reservation System (CRS)?

• To connect reservation systems and enable guests to reserve rooms at any chain property

• To manage the hotel's financial accounts

• To oversee the hotel's daily operations

• To provide daily performance reports

What is a city ledger?

• A guest account stored in the PMS

• A client account with established credit at a hotel

• A report prepared each day for management

• A system for global distribution of services

What is a confirmed reservation?

• A reservation made by a guest and confirmed by the hotel

• A reservation made without a deposit

• A reservation made by a travel agent

• A reservation that is not guaranteed

What is a cost center?

• A department that generates revenue

• A department that does not generate revenue

• A department that oversees reservations

• A department that manages guest services

What is the purpose of a daily report in a hotel?

• To provide essential performance information to management

• To manage guest reservations

• To oversee the executive committee

• To calculate room rates

Who is part of the executive committee in a hotel?

• General manager, director of rooms division, director of food & beverage

• Front desk staff, housekeeping, maintenance

• Guests, travel agents, suppliers

• Reservation agents, marketing team, IT support

What is a folio in hotel management?

• A guest account stored in the PMS

• A report on daily operations

• A system for global distribution

• A reservation confirmation

What is the role of a General Manager in a hotel?

• To oversee the entirety of operations at the hotel

• To manage guest reservations

• To handle daily reports

• To supervise housekeeping

What does GDS stand for?

• Global Distribution System

• General Data System

• Guest Delivery Service

• Global Data Service