Chapter 3 - Quiz 1 - Terms Review - Hotel Management
Authored by Anna Drapczynski
Business
10th Grade
Used 13+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does ADR stand for in the hotel industry?
Average Daily Rate
Annual Discount Rate
Adjusted Daily Revenue
Average Discount Rate
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the function of a Central Reservation System (CRS)?
To connect reservation systems and enable guests to reserve rooms at any chain property
To manage the hotel's financial accounts
To oversee the hotel's daily operations
To provide daily performance reports
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a city ledger?
A guest account stored in the PMS
A client account with established credit at a hotel
A report prepared each day for management
A system for global distribution of services
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a confirmed reservation?
A reservation made by a guest and confirmed by the hotel
A reservation made without a deposit
A reservation made by a travel agent
A reservation that is not guaranteed
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a cost center?
A department that generates revenue
A department that does not generate revenue
A department that oversees reservations
A department that manages guest services
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of a daily report in a hotel?
To provide essential performance information to management
To manage guest reservations
To oversee the executive committee
To calculate room rates
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is part of the executive committee in a hotel?
General manager, director of rooms division, director of food & beverage
Front desk staff, housekeeping, maintenance
Guests, travel agents, suppliers
Reservation agents, marketing team, IT support
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