Logis - Final Exam (Chap. 1-10)

Total Quality Management Focuses on

• Employee

• Customer

• Employee &

  Customer

• Profits

Which of the following are key components of a Total Quality Management system?

• Individual responsibility, incremental improvement, use of raw data

• Collective responsibility, continual improvement, use of raw data

• Group responsibility, staged improvement, knowledge

• Involves everyone, continual improvement, use of data and knowledge

Which of these is not the principle/main focus of TQM?

• Customers’ satisfaction

• Efficient, effective and process

• Annual profit

• Total involvement of people in an organization

What is Total Quality Management?

• A management approach aiming to deliver products and services that meet or exceed customer expectations

• A sales approach that aims to sell at the lowest possible cost

• A management approach that aims to reconcile suppliers and buyers

• A sales approach that aims to sell as much as possible

______ is a combination of written and unwritten codes of principles that govern decisions and actions within a company.

• Integrity

• Ethics

• Trust

• Leadership

Which of the following is not a building bricks of TQM?

• Teamwork

• Leadership

• Training

• Trust

the degree of excellence of a thing; a distinctive attribute

• Quality

• Quantity

The term ________, defines the entire organization, all parties departments and functions – it requires involvement & input of everyone in the organization, from top management to its employees like the rank and file

• Total

• Quality

• Management

__________ is the way the organization act & operate procedures, policies. It also includes the training and instruction to all our employees

• Total

• Quality

• Management

________ means fully meeting the customers needs and requirements all the time

• Total

• Quality

• Management