
Logis - Final Exam (Chap. 1-10)
Authored by Russel Miranda
Business
University

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1.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
Total Quality Management Focuses on
Employee
Customer
Employee &
Customer
Profits
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which of these is not the principle/main focus of TQM?
Customers’ satisfaction
Efficient, effective and process
Annual profit
Total involvement of people in an organization
4.
MULTIPLE CHOICE QUESTION
45 sec • 2 pts
What is Total Quality Management?
A management approach aiming to deliver products and services that meet or exceed customer expectations
A sales approach that aims to sell at the lowest possible cost
A management approach that aims to reconcile suppliers and buyers
A sales approach that aims to sell as much as possible
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
______ is a combination of written and unwritten codes of principles that govern decisions and actions within a company.
Integrity
Ethics
Trust
Leadership
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which of the following is not a building bricks of TQM?
Teamwork
Leadership
Training
Trust
7.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
the degree of excellence of a thing; a distinctive attribute
Quality
Quantity
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