conflict management quiz

Which of these is the closest definition of COMPETING

• The problem is ignored, relationship are hurt by the delay in tackling the conflict.

• One person in the conflict does whatever they can to make the other happy, even if that means they don't get what they want.

• Both sides decide to come up with a solution that works in everyone's favor and gets everyone's goal.

• You do whatever you can to get your end goal, even if that means feelings are hurt along the way.

Use ACCOMMODATING to solve this conflict: Your sibling wants the new toy you got for your birthday and complains to your parents about it

• you fight with your sibling and push them around until they agree to never touch your stuff again.

• you talk to your parents and come up with a plan to buy your sibling the same toy.

• you let your sibling play with it any time they want to.

• you let your sibling play with it but only on the weekends.

Which of these is the closest definition to COLLABORATING

• the problem is ignored, relationships are hurt by the delay in tackling the conflict.

• one person in the conflict does whatever they can to make the other happy, even if that means they don't get what they want.

• both sides decide to come up with a solution that works in everyone's favor and gets their goal.

• both sides decide to come up with a solution that almost works in everyone's favor but everyone had to give up a little to get their goal.

What is a conflict?

• a disagreement between two people or an idea.

• a disagreement between multiple people physically.

• a battle.

• all of the answers.

All of these are benefits to conflict management except:

• Effectiveness in workspace

• Stronger support from team members

• Decrease in stressful situations

• Less complaints from team members

• Higher stress between team members

As a manager, what should you do to resolve conflict?

• Talk to people separately

• Bring everyone together and talk

• Have a neutral third party present during discussions

• Admit that everyone involved is right

For a manager, part of conflict resolution is to:

• Wait until someone quits

• Acknowledge the emotions

• Transfer the most troublesome employee

• Ignore the emotions and get to the facts

One of the ground rules for solving conflicts is to:

• Ensure that everyone is heard

• Use nonverbal communication

• Rely on adults behaving properly

• Maintain a sense of humor

Due to any sort of disagreement that occurs within a workplace are

• Argument

• Breach of contract

• Workplace conflict

• Customer service

Conflict is normal and inevitable process in an organization

• False

• True