Mock Teaching Front Office Subject

Departments in hotel that generate revenue EXCEPT

• Food and Beverage

• Front Office

• Sales and Marketing

• Security

FRONT OFFICE SHIFT DIVIDED INTO_____ SHIFTS.

• 3

• 2

• 4

• 1

Fostering Loyalty relationships with guest after their stay

• During Stay

• Special Request

• Post Stay

• Pre Stay

Handles matters related to guest luggage,car rental,tours and etc.

• Concierge

• Front Office Duty Manager

• Travel Operation Assistant

• Guest Service Agent

Back of The House

• Front Office

• Sales & Marketing

• Steward

• Concierge

Front of The House

• Housekeeping

• Accounts

• Front Office Duty Manager

• Steward

"All the guest registration card must be placed according to alphabet order". The statement is about

• Standard Operation Procedure

• Hotel Policy

• Service Order

• Labour Law

FOM stands for (Wrong Answer only)

• Front Office Manager

• Friend of Mine

Guest details in registration cards usually consist of details EXCEPT

• Name

• Length of Stay

• Date of Stay

• Colour of Luggage

Who is this?

• Mohd Nurnazmi Bin Nordin

• Mohamad Nornazmi Bin Nurdin