Chapter 10

What is the main focus of Total Quality Management (TQM)?

• Increasing production speed

• Improving the quality of products and services

• Reducing employee workload

• Decreasing marketing efforts

Which of the following is NOT a step in successful TQM implementation?

• Build organizational commitment to quality

• Ignore customer feedback

• Identify defects and trace them to their source

• Work closely with suppliers

What statistical method is used in Six Sigma to measure improvements?

• Surveys

• Statistical analysis

• Observations

• Focus groups

Who developed the Six Sigma method?

• Toyota

• Motorola

• General Electric

• Microsoft

What is the purpose of flexible manufacturing?

• Reduce production time by limiting product varieties

• Lower costs while increasing product or service variety

• Create a fixed production schedule

• Organize workers in a linear layout