Managing Cost and Revenue Quiz

What does portion control ensure?

• Every customer receives a different amount

• Every customer receives the same amount

• Ingredients are used randomly

• Prices are increased

What is pilferage?

• Increase in food prices

• Stock being stolen by staff

• Decrease in food quality

• Increase in customer complaints

What is the impact of staff behavior on a business?

• It has no impact.

• It only affects the staff.

• It forms a good or bad impression on customers.

• It only affects the suppliers.

What is the purpose of maintaining standards and quality in hospitality businesses?

• To reduce costs

• To keep repeat business and create new business

• To increase employee turnover

• To limit customer feedback

What should a business do to ensure standards are maintained?

• Ignore customer feedback

• Have the right procedures in place to monitor quality

• Reduce the number of services offered

• Increase prices

What should a business do to maintain its four-star status?

• Reduce the number of services

• Maintain standards and quality

• Increase prices

• Limit customer access

What should be at the core of a hospitality business?

• Marketing strategies

• High quality standards of service

• Technological advancements

• Employee training

What is a key factor in how staff can create a positive impression of the business?

• Wearing the uniform correctly

• Excellent timekeeping

• Using humor

• Being silent

How can a hospitality business stay current?

• Awareness of new and up-and-coming trends

• Competitor failures

• Employee mistakes

• Customer complaints

What is a common requirement for staff in hospitality businesses?

• A degree

• Dress code compliance

• Teamworking skills

• Ability to be humorous