CST - Active Listening

Which of the following is NOT one of the characteristics of active listening?

• Paying Attention

• Multi-tasking

• Providing Feedback

• Responding Appropriately

______ is the physical, passive process of percieving sound.

All of the following are examples of what to avoid when actively listening EXCEPT...

• Yawning

• Fidgeting

• Open body language (no crossed arms)

• Daydreaming

True or false: Even if you're silent while someone else speaks, you might not be actively listening.

• True

• False

What is the primary goal of active listening?

• To prepare your response while the other person is talking

• To fully concentrate, understand, respond, and remember what is being said

• To find flaws in the speaker's argument as quickly as possible

• To dominate the conversation

Which of the following is a benefit of active listening in a conversation?

• Improved understanding and empathy

• Increased speaking time

• Ability to interrupt more effectively

• Faster decision making

True or false: Active listening requires both verbal and non-verbal communication skills.

• False

• True

Which technique is NOT typically used in active listening?

• Paraphrasing

• Clarifying

• Summarizing

• Interrupting

Which of the following is a sign that someone is actively listening?

• Checking their phone frequently

• Nodding and making eye contact

• Looking around the room

• Interrupting to share their own stories

True or false: Active listening can help build trust and rapport in relationships.

• True

• False