Total Quality Management (TQM) Quiz

What is the primary goal of Total Quality Management?

• To reduce employee involvement

• To meet and exceed customer needs

• To increase production speed

• To minimize costs only

Which principle emphasizes continuous review and improvement of processes?

• Customer Focus

• Continuous Improvement

• Fact-Based Decision Making

• Employee Involvement

What is the difference between quality control and quality assurance?

• Quality control prevents defects, quality assurance inspects products

• Quality control inspects products, quality assurance prevents defects

• Quality control is for management, quality assurance is for employees

• Quality control is more expensive than quality assurance

What does Kaizen refer to in TQM?

• A method of employee training

• A philosophy of continuous improvement

• A benchmarking technique

• A type of quality control

Which of the following is NOT an advantage of TQM?

• Customer loyalty

• High initial costs

• Improved product quality

• Cost savings

What is a disadvantage of implementing TQM?

• Improved customer satisfaction

• Increased employee morale

• Fewer defects in products

• Requires commitment from the organization

Which company is known for using TQM principles like Kaizen?

• Pepsi

• Toyota

• Samsung

• Coca-Cola

What is the first step in implementing TQM in businesses?

• Employee training

• Establish quality metrics

• Commitment from management

• Encourage teamwork

What does benchmarking involve?

• Training employees on quality management

• Inspecting finished products

• Creating cross-functional teams

• Comparing business performance with the best in the industry

Which of the following is a key feature of TQM?

• Focus on individual performance

• Minimizing customer feedback

• Total involvement of all employees

• Employee isolation