Test 3

Eye contact is a form of (a)   communication.

(a)   communication hides or does not clearly state a person’s needs, wants, and feelings.

When people (a)   , they work together to think and talk through a solution to a conflict.

Serious or difficult conflicts can benefit from a neutral (a)   to help the conflicting parties reach an agreement.

Outside actions, words, and rewards that influence your behavior are called (a)   pressure.

Effective communication requires active listening skills.

• True

• False

Trying to resolve a conflict will destroy a relationship or make the conflict worse.

• True

• False

Peer pressure can be both positive and negative.

• True

• False

Which of the following examples is a form of verbal communication?

• a. facial expressions

• b. social media posts

• c. volume of voice

• d. B and C

One way to clearly express your needs and preferences is by ____.

• dropping subtle hints

• assuming others know how you feel

• agreeing with something to avoid conflict

• showing respect and seeking clarity