
Communication Skills
Authored by John Robinson
Social Studies
University

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15 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Smiling and rolling your eyes are examples of
tone.
jargon.
gestures.
semantics.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When communicating verbally, tone is defined as
feelings displayed in the voice.
verbal and nonverbal behavior.
behavior demonstrated when speaking.
the factor that determines the voice’s volume.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is an example of a communication technique that can help manage conflict?
Avoiding the issue
Getting defensive
Focusing on solutions
Blaming the other person
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which non-verbal cue is associated with the physical distance between individuals during a conversation?
Haptics
Kinesics
Proxemics
Paralanguage
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is a barrier to effective communication?
Interrupting
Paraphrasing
Active listening
Open-ended questioning
6.
MULTIPLE SELECT QUESTION
1 min • 1 pt
What are the meanings of sender,feedback & noise?
Sender - source of information
Feedback - return message that indicates the receiver understand the message
Noise - Anything that interferes with the transmission of the intended message
Sender - the person who pass on information
Feedback - return message that indicates the receiver understand the message
Noise - Anything that interferes with the transmission of the intended message
Sender - source of information
Feedback - return message that indicates the receiver understand the message
Noise - interference within the message that resulted in misunderstanding or misinterpretation
Sender - the person who pass on information
Feedback - return message that functions as a reply with comments on understanding
Noise - Anything that interferes with the transmission of the intended message
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What are P,Q,R,S,T & U?
P - Decoding, Q - Channel, R - Feedback, S - Noise
T - Encoding, U - Context
P - Feedback, Q - Context, R - Encoding, S - Decoding
T - Noise, U - Channel
P - Noise, Q - Decoding, R - Channel, S - Encoding
T - Feedback, U - Context
P - Noise, Q - Encoding, R - Channel, S - Decoding
T - Feedback, U - Context
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