Communication Skills

Smiling and rolling your eyes are examples of

• tone.

• jargon.

• gestures.

• semantics.

When communicating verbally, tone is defined as

• feelings displayed in the voice.

• verbal and nonverbal behavior.

• behavior demonstrated when speaking.

• the factor that determines the voice’s volume.

Which of the following is an example of a communication technique that can help manage conflict?

Which non-verbal cue is associated with the physical distance between individuals during a conversation?

• Haptics

• Kinesics

• Proxemics

• Paralanguage

Which of the following is a barrier to effective communication?

• Interrupting

• Paraphrasing

• Active listening

• Open-ended questioning

What are the meanings of sender,feedback & noise?

• Sender - source of information

  Feedback - return message that indicates the receiver understand the message

  Noise - Anything that interferes with the transmission of the intended message

• Sender - the person who pass on information

  Feedback - return message that indicates the receiver understand the message

  Noise - Anything that interferes with the transmission of the intended message

• Sender - source of information

  Feedback - return message that indicates the receiver understand the message

  Noise - interference within the message that resulted in misunderstanding or misinterpretation

• Sender - the person who pass on information

  Feedback - return message that functions as a reply with comments on understanding

  Noise - Anything that interferes with the transmission of the intended message

What are P,Q,R,S,T & U?

• P - Decoding, Q - Channel, R - Feedback, S - Noise

  T - Encoding, U - Context

• P - Feedback, Q - Context, R - Encoding, S - Decoding

  T - Noise, U - Channel

• P - Noise, Q - Decoding, R - Channel, S - Encoding

  T - Feedback, U - Context

• P - Noise, Q - Encoding, R - Channel, S - Decoding

  T - Feedback, U - Context

Which of the following is an example of active listening?

• A) Interrupting the speaker

• B) Nodding and making eye contact

• C) Looking at your phone

• D) Thinking about your response

What is the primary purpose of using open-ended questions in communication?

• A) To receive a yes or no answer

• B) To encourage detailed responses

• C) To confuse the listener

• D) To end the conversation quickly

Which communication style involves expressing thoughts and feelings in a direct and honest way?

• A) Passive

• B) Aggressive

• C) Assertive

• D) Submissive