UAS Komunikasi Telepon XII MP

Apabila penelepon belum menyebutkan identitasnya, kalimat yang tepat untuk menanyakan hal tersebut adalah…

• How I can be an assistence?

• I am sorry, I know with whom I speak with?

• What is your name?

• Can you spell you name?

• Please spell you name?

"Good morning, this Giyono calling for Mr. Adam,"

Merupakan salah satu cara menjawab telepon saat…

• Jika penerima telepon kurang memahami ucapan penelepon

• Jika seseorang yang penelpon cari tidak ada

• meminta klarifikasi kepada penelpon

• Memperkenalkaan diri

• Meminta disambungkan kepada orang yang dituju

Dalam melakukan komunikasi dengan telepon, perlengkapan atau peralatan yang perlu disiapkan adalah kecuali,….

• Pesawat telepon

• Daftar nomor telepon

• Lembar pesan telepon

• Perabot kantor

• Kalender meja

Saat menerima panggilan telepon, sebaiknya diangkat dalam deringan tidak lebih dari…

• 5 kali

• 4 kali

• 3 kali

• 6 kali

• 7 kali

Diva : Good morning, this is Diva from the PT. Bina Jaya. Can I help you?

Olive : Good morning, May I talk to Mr. Raja?

Diva : .......................................

Olive : My name is Olive. I am a new clien and I will make a bussines Appointment with him.

From the conversation above, the correct sentence to complete the underlined part is.....

• DWhy am I speaking with?

• Who am I speaking with?

• Yes Miss, I will inform Mr. Raja of your visit

• Your welcom Miss

• Alright, thankyou Olive

Diva : Good morning, this is Diva from the PT. Bina Jaya. Can I help you?

Olive : Good morning, May I talk to Mr. Raja?

Diva : .......................................

Olive : My name is Olive. I am a new clien and I will make a bussines Appointment with him.

Dari percakapan di atas yang melakukan panggilan telepon adalah....

• Diva

• Olive

• Mr. Raja

• Semua benar

• PT. Bina Jaya

Diva : Good morning, this is Diva from the PT. Bina Jaya. Can I help you?

Olive : Good morning, May I talk to Mr. Raja?

Diva : .......................................

Olive : My name is Olive. I am a new clien and I will make a bussines Appointment with him.

Yang merupakan pimpinan PT. Bina Jaya adalah......

• Diva

• Olive

• Mr. Raja

• Semua benar

• PT. Bina Jaya

1) I have something urgent to tell. May I have here cellphone, please?
2) Hello, Rachel
3) You're welcome. Have a nice day too
4) Hello Rachel speaking
5) Sure 0812131415
6) Oh Mrs. Anne . My I speak to Claudia ?
7) Thank you so much Mrs. Anne. Have nice day
8) She's out at the moment

Urutan yang benar percakapan telepon tersebut adalah....

• 1-2-3-4-5-6-7-8

• 3-4-5-6-8-7-1-2

• 4-3-2-6-8-1-5-7

• 4-2-5-6-8-1-7-3

• 4-2-6-8-1-5-7-3

2) Hello, Rachel
3) You're welcome. Have a nice day too
4) Hello Rachel speaking
5) Sure 0812131415
6) Oh Mrs. Anne . My I speak to Claudia ?
7) Thank you so much Mrs. Anne. Have nice day
8) She's out at the moment

Siapa orang yang dicari dalam percakapan telepon tersebut?

• Claudia

• Mrs.Anne

• Rachel

• Security

• Direktur

2) Hello, Rachel
3) You're welcome. Have a nice day too
4) Hello Rachel speaking
5) Sure 0812131415
6) Oh Mrs. Anne . My I speak to Claudia ?
7) Thank you so much Mrs. Anne. Have nice day
8) She's out at the moment

Siapa yang menerima panggilan telepon dalam percakapan tersebut?

• Claudia

• Mrs.Anne

• Security

• Direktur

• Rachel