Organizational Behavior Concepts

Employees are most satisfied at work when they are satisfied with their...

• Pay

• Work Tasks

• Salary/Pay

• Coworkers/Supervisor

What are the two individual outcomes of OB?

• Contextual Performance and Affective Performance

• Job Satisfaction and Job Performance

• Job Performance and Organizational Commitment

• Task Performance and Organizational Commitment

We should evaluate employees' performance based on behavior, not results.

• True

• False

_______ contracts reflect employees’ beliefs about what they owe the organization and what the organization owes them.

• Psychological

• Cultural

• Transactional

• Normative

Interpersonal citizenship behaviors are most important when employees are....

• working in large groups

• working alone

• working with their supervisor

• working in small groups

Feelings that are intense, last a few hours, and are directed at someone/something.

• Affect

• Moods

• Emotions

• Temperament

Organizations want their employees to be moderate on organizational commitment and moderate on withdrawal.

• True

• False

Employers want their employees to be moderate on commitment and withdrawal because of....

• Work-life balance

• Burnout

• Productivity

• Engagement

_____ is a desire on the part of an employee to remain a member of an organization.

• Normative commitment

• Organizational commitment

• Affective commitment

• Continuance commitment

When discussing organizational commitment, we are interested in what type of turnover?

• Voluntary

• Involuntary