Quiz # 4 - Chapter 10

A local coffee shop owner notices that customers wait an average of 8 minutes for their drinks during peak hours. To improve service, she's considering either hiring another barista or purchasing a second espresso machine. This situation primarily involves which operations management concept?

• Form utility planning

• Capacity planning

• Quality reliability

• Layout planning

Maple Leaf Manufacturing recently adopted a policy where inventory parts arrive exactly when needed for production, leading to elimination of their warehouse space. However, when a key supplier had delivery delays, production stopped for 2 days. This scenario best illustrates:

• The risk of Just-In-Time (JIT) systems

• Poor quality control

• Ineffective layout planning

• Lack of process variation control

A dental office that allows walk-in emergencies alongside scheduled appointments often experiences scheduling conflicts and longer patient wait times. This business would be classified as:

• A low-contact service system

• A high-contact service system with scheduling challenges

• An analytic process operation

• A synthetic process operation

Toronto Transit Commission (TTC) implemented a new automated system that tracks buses and adjusts schedules in real-time based on traffic conditions. This best represents:

• Form utility improvement

• Process layout enhancement

• Operations control advancement

• Product layout modification

A furniture manufacturer discovers that 15% of their wooden chairs have slight imperfections requiring touch-ups before shipping. To address this, they should first implement:

• Just-in-Time delivery

• Statistical Process Control (SPC)

• Supply chain management

• Capacity planning

A car manufacturer's quality control team notices recurring paint defects in their vehicles. To address this issue systematically, they should first implement:

• Just-in-Time delivery

• Value-added analysis

• Statistical Process Control with control charts

• Process layout modification

A bakery produces bread loaves by combining flour, yeast, water, and other ingredients. This type of production process is classified as:

• An analytic process

• A synthetic process

• A clerical process

• A transport process

A busy hospital emergency room implemented a new patient tracking system that monitors wait times and prioritizes cases based on severity. This best represents:

• Place utility improvement

• Form utility enhancement

• Operations control advancement

• Product layout modification

A popular restaurant chain decides to open locations in smaller cities. Before opening each new location, they need to determine the optimal number of kitchen staff and servers. This planning process primarily involves:

• Layout planning

• Capacity planning

• Quality planning

• Methods planning

Your local grocery store consistently maintains full shelves while keeping minimal inventory in their backroom. This is most likely achieved through:

• Just-In-Time (JIT) systems

• Process variation control

• Statistical process control

• Cellular manufacturing