Review week 3

Where Do you go in MMB to check the billing

• Action

• Job hist

• Dispatch

• A/R

Where do you click in Chudly to sent the reset password email for ADC?

• ADC admin portal

• ADC

• reset email

• letter

What authority level would you use when adding a new contact that DOES NOT have a personal PIC?

• 7

• 0

• 11

If the customer locked the Pulse account due to many attempts. Can I unlock that?

• True

• False

How do you access an account in MMB to leave an incident?

• F5

• CTR+F5

• F3

• F1

All ADT Customers have Pulse automatically added with their security systems.

• True

• False

Which program do we use to help with Pulse issues?

• Alarm.com

• Pulse troubleshooting

• Myadt.com

• Pulse admin

True or False: We can view customers cameras for them.

• True

• False

In Pulse Admin, what is something we must NEVER do, even if the customer asks us to?

• Disarm the system

• Arm the system

• Unlock their account

• 
  Check their open zones

How do we reset password for ADC panels?

• 
  Login to Alarm.com and then click reset password

• 
  In Chudly, click on ADC Admin Actions then reset

• This cannot be done by a GenCare agent