EIA_Q&A_FB_IVD Round2

Guests are greeted and seated at a fully laid table within 2 minutes of their arrival and if the restaurant is full, guests are advised how long it will be and this timeframe is adhered to. True of False?

• True

• False

The telephone is answering within 5 rings or 15 seconds with an appropriate greeting or in the cased of digital communication, responded within 3 minutes. Ture or false?

• True

• False

Do the associates need to maintain alert postures and respect the guest's presence when interacting with each other?

• True

• False

So, the tray/trolley for room service delivery should be clean and in good repair all the time?

• True

• False

The order not included the card explaining tray removal process. And the card no need to follow the Brand Standards

• True

• False

All the order should have correct cutlery, crockery and glassware are provided and are clean and in good condition.

• True

• False