OLSM3110_Leadership and Change in TQM

1. Deming believed that quality is achieved primarily through inspection.

• True

• False

Which of the following is NOT a characteristic of a quality leader?

• Empowering employees

• Focusing on collaboration over competition

• Rewarding short-term gains over long-term improvement

• Continuous communication improvement

What is the main purpose of a Quality Council in an organization?

• To handle customer complaints only

• To monitor employee attendance

• To drive and oversee TQM implementation

• To reduce production costs only

What leadership practice did Jack Welch introduce at General Electric to promote quality?

• Six Sigma training at all levels

• Hiring only external consultants for quality control

• Eliminating leadership training programs

• Focusing only on financial metrics

What role does employee involvement play in TQM?

• Employee involvement is optional in TQM and does not affect quality.

• Employee involvement is only necessary during the initial implementation of TQM.

• Employee involvement is primarily about increasing management control.

• Employee involvement is crucial in TQM as it promotes a culture of continuous improvement and quality ownership.

1. Deming advocates for “continuous improvement”. What does this imply?

• Quality is a journey, not a destination, and requires ongoing efforts to improve processes.

• Once a certain level of quality is achieved, efforts can be reduced.

• Improvement should be focused on fixing problems rather than preventing them.

• Improvement is only necessary when there is a significant quality crisis.

What is a key challenge leaders face when implementing change in TQM?

• Lack of employee resistance

• Having unlimited resources for improvement

• Overcoming resistance to change

• Avoiding customer feedback

According to TQM principles, how should an organization select its suppliers?

• Based on the lowest price available

• Based on long-term quality and reliability

• Based on location alone

• Based on personal connections of leadership

1. Which of the following is an example of addressing "costs from attitudes" in a TQM environment?

• Establishing a clear code of conduct.

• Providing channels for reporting unethical behavior.

• Implementing ethics training for all personnel.

• Modeling ethical behavior by senior managers.

1. Which of the following is not a part of Deming’s philosophy?

• Constancy of purpose

• Management by objectives

• Drive out fear

• Abolish quotas