Cuestionario sobre Servicio al Cliente
Authored by Nellys Jean
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Professional Development
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45 questions
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1.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
¿Qué es el servicio al cliente?
Un producto
Un proceso de atención
Un tipo de publicidad
2.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
¿Cuál es un objetivo principal del servicio al cliente?
Aumentar precios
Satisfacer al cliente
Reducir costos
3.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
¿Qué se entiende por "feedback" en el servicio al cliente?
Comentarios del cliente
Estrategia de marketing
Proceso de ventas
4.
OPEN ENDED QUESTION
5 sec • 1 pt
¿Cuál es una herramienta común para mejorar el servicio al cliente?
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5.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
¿Los trabajadores tienen derecho a recibir aguinaldo?
Sí, una vez al año.
No hay obligación legal.
Solo si trabajan más de seis meses.
6.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
¿Los empleados pueden solicitar licencias por enfermedad?
Sí, previa presentación médica.
No pueden pedir permisos médicos.
Depende del jefe inmediato.
7.
OPEN ENDED QUESTION
5 sec • 1 pt
¿Qué deben hacer las empresas ante accidentes laborales?
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