Update Pembuatan Tiket Complaint C4C per 03 Maret 2025
Authored by Quin S
Other
Professional Development
Used 2+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika semua subticket berstatus Finished, maka status main ticket akan otomatis berubah menjadi...
Finished
Completed
Reject
In Process
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Status Reject di salah satu subticket maka akan mengubah...
Main ticket berubah jadi Reject, subticket lainnya tetap berstatus In Process/Finished
Main ticket berubah jadi Reject, subticket lainnya tetap berstatus Reject
Main ticket dan subticket lainnya berubah status Finished
Main ticket dan subticket lainnya tetap berstatus In Process
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika Agent menggunakan user C4C yang sama maka Agent wajib...
Mencantumkan nama pada kolom deskripsi di main ticket
Mencantumkan nama pada kolom resolution notes di main ticket
Mencantumkan nama pada kolom resolution notes di sub ticket
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Resolution notes masing-masing sub ticket diisi berdasarkan?
Penjelasan resolusi setiap subticket
Penjelasan resolusi setiap main ticket
Penjelasan resolusi ticket visit
Description sub ticket
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ketentuan pembuatan tiket complaint C4C berlaku di...
Semua Benar
BSD
Kota Wisata
Grand City Balikpapan
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