Managing Change

Managers have changed from a controller to a facilitator. This means that...

• They are more autocratic in how they lead

• They are like a coach who believe in employee empowerment and teamwork

• They do not listen to their employees

Employee empowerment is when...

• gives employees more pay

• a manager gives employees the power to make their own decisions

Disadvantages of empowerment...

• it can lead to mistakes being made

• it can lead to happier workers

• it can bring workers closer together as a team

3 examples of employee participation​ (a)   ​ ​ (b)   ​ (c)  

• Works council
• Worker directors
• share options
• teamwork
• empowerment
• leadership

Stages in forming teams​ (a)   ​ (b)   ​ (c)   ​ (d)  

• Forming
• Storming
• Norming
• Performing
• Landing
• Dancing
• Singing

QA stands for...

• Multiple choice

• Quick Addition

• Quality Assurance

• Assurance Quality

TQM stands for

TQM involves...​ (a)   ​ (b)   ​ (c)   ​ (d)  

• focus on the customer
• Employee empowerment
• teamwork
• continuous improvement
• ignoring customer feedback
• individual performance evaluation
• strict hierarchical management

Benefits of TQM

• Increased sales

• Lower costs

• Poor leadership

• Improved motivation

• customer complaints

Technology has helped managers with

• Marketing

• Communication

• Decision making

• Production

• Motivation