QCA-W3

CTQ's are key measureable characteristics whose performance standards must be met in order to satisfy the customer.

• True

• False

It's important to formulate the requirements as spesific as possible.

• True

• False

CTQ's should describe what not how.

• True

• False

Identify the critical needs in product or service to satisfy the customer, is part of ... on CTQ's tree.

• Customer Needs

• Quality Drivers

• Performance Requirements

• CTQs

Define spesific quality drivers that need to be present, in order to satisfy the identified needs, is part of ... on CTQ's tree

• Customer Needs

• Quality Drivers

• Performance Requirements

• CTQs

Identify the requirements that need to be satisfied for each quality driver, is part of ... on CTQ's tree.

• Customer Needs

• Quality Drivers

• Performance Requirements

• CTQs

Define measurable targets for each requirement, is part of . . . on CTQ's tree

• Customer Needs

• Quality Driver

• Performance Requirements

• CTQs

In DMAIC (Define-Measure-Analyze-Improve-Control) six sigma methodology, CTQs can be used in the phase of . . .

• Measure
• Analyze
• Control
• Define

What does "Critical to Quality" (CTQ) refer to in Six Sigma?

• Company profit margins

• Key measurable characteristics that meet customer requirements

• Employee satisfaction levels

• Production costs

Which of the following best describes a CTQ characteristic?

• A feature that customers may or may not notice

• A factor that significantly impacts customer satisfaction

• A financial metric used for internal analysis

• An optional part of product design