Test tuần 10/2025 - AR

Can I setup reminder for Discount email?

• Yes, you can modify this settings in Collect Reviews > Discount > Discount settings

• App does not have this feature yet, we will note your request to Product team for consider improving

• Yes, the settings in Collect Reviews > Auto-request settings

Which sources that Customize settings in Import Reviews apply on?

• Bulk import on DSers

• Ali Express

• Amazon

• Temu

• eBay

How many onboarding chat that agent need to open per shift?

• All new-install customer unless agent is in high-traffic

• 6 chats per shift

• 10 chats per shift

• As many as possible

Which mails are generated by our app?

(choose correct answers)

• Order delivered

• Order confirmation

• Discount code after leaving reviews

• Request reviews

• Marketing mail

Which actions need to be taken as a remote CS agent?

• When ending shift, need to make sure next agent is online

• Take note all news and updates to support cases properly

• Be careful when checking any issue and settings

• Be punctual

• React and reply to the feedback + post on Slack that you are related

Please explain the purpose of these two mails in General Settings: https://prnt.sc/2OWY_bFxfm_b

Customer is concerned about losing product information and customer data when giving CA to the team. Provide full explanation to sooth customer and convince her to give access

To refuse customer request such as copy reviews by CSV file, what should agent explain?

"I want to delete reviews I just imported from AliExpress today"

Kindly give the best guidance to this request

"Your app is taking money from old users, why new users have all features and paying only $15? I spend $20 every month but cannot use all features like them?"

Provide your answer to the complain of customer