MOB FR 23 Day 15

A subscriber line must be active for how many months before a TOWN can be requested?

• 1 month

• 2 months

• 3 months

• 6 months

In transferring ownership of a line, the new account owner needs to get a credit check if they do not have a new account yet

• TRUE

• FALSE

The incoming account owner needs to do a renewal for the line they are getting. What determines the renewal offers of the customer after getting the line?

• tenure of the line

• rate plans the customer wants

• credit class

What is the general turnaround time for resolving billing issue investigations?

• 24-48 hours

• 3-5 business days

• 5-7 business days

• 8-10 business days

If you get a billing concern from a customer, what is the memo code that you need to use when documenting in SD?

• BILL

• ENTK

• PAYI

• RENF

Usage disputes for calls/sms/data that are more than 90 days old are still eligible for billing investigation

• TRUE

• FALSE

When you are negotiating options for your customer, what is the approach that you use where you start with in-market options first, then to empowerment options, then a possible transfer to an escalations team like CLS?

• Balanced approach

• Tiered approach

• Compassionated approach

• RCS

Are the customer value segmentation (CVS) offers for renewal selected by the system automatically?

• YES

• NO

When a line is suspended, a customer will still get billed for its monthly charges for rate plans andd features

• TRUE

• FALSe

A customer can still continue to use voicemail while their line is suspended

• TRUE

• FALSE