Diagnóstico UFCD 0633
Authored by Pedro Cabral
Business
9th Grade
Used 1+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
A comunicação eficaz inclui linguagem verbal e não verbal.
Verdadeiro
Falso
2.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
No atendimento telefónico, a entoação da voz não influencia a percepção do cliente.
Verdadeiro
Falso
3.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
O feedback é essencial para evitar falhas de comunicação.
Verdadeiro
Falso
4.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
A clareza na comunicação significa ser breve e evitar detalhes.
Verdadeiro
Falso
5.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
No atendimento telefónico, deve-se evitar o uso de expressões de cortesia.
Verdadeiro
Falso
6.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
O tom de voz influencia a forma como a mensagem é recebida.
Verdadeiro
Falso
7.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
A escuta ativa envolve repetir exatamente o que a outra pessoa disse.
Verdadeiro
Falso
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