Customer Service Vocabulary Quiz
Authored by Victoria Lunsford
Education
9th - 12th Grade
Used 3+ times
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
process involving six essential steps needed in order to provide superior customer service
Customer Service
Customer Loyalty
Product Buying
Customer Service Cycle
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
idea stating if employees are satisfied they will be more likely to satisfy customers
Employee Respect
Customer Loyalty
Expectations
Etiquette
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
set of rules governing polite behavior which should be used in public and when dealing with others
Customer Service Cycle
Etiquette
Customer Service
Employee Respect
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
idea concerning what will happen in the future
Employee Respect
Customer Service
Product Buying
Expectations
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
trait of customers to continue shopping at a certain store for specific items as long as they are satisfied
Etiquette
Customer Loyalty
Customer Service
Product Buying
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
involvement and enhancements a business takes to please its customers
Etiquette
Customer Loyalty
Customer Service
Employee Respect
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
purchasing of items by a customer
Product Buying
Customer Loyalty
Employee Respect
Expectations
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