Customer Service Vocabulary Quiz

process involving six essential steps needed in order to provide superior customer service

• Customer Service

• Customer Loyalty

• Product Buying

• Customer Service Cycle

idea stating if employees are satisfied they will be more likely to satisfy customers

• Employee Respect

• Customer Loyalty

• Expectations

• Etiquette

set of rules governing polite behavior which should be used in public and when dealing with others

• Customer Service Cycle

• Etiquette

• Customer Service

• Employee Respect

idea concerning what will happen in the future

• Employee Respect

• Customer Service

• Product Buying

• Expectations

trait of customers to continue shopping at a certain store for specific items as long as they are satisfied

• Etiquette

• Customer Loyalty

• Customer Service

• Product Buying

involvement and enhancements a business takes to please its customers

• Etiquette

• Customer Loyalty

• Customer Service

• Employee Respect

purchasing of items by a customer

• Product Buying

• Customer Loyalty

• Employee Respect

• Expectations